Updated February 29, 2024
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Gift cards are non-returnable and final sale.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where returns are not granted:
- Products with obvious signs of use
- Products without original packaging.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Product being returned because of buyer remorse.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@pawkitty.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@pawkitty.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, please contact us at hello@pawkitty.com for return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs, if paid, are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning items, you must use a trackable shipping service as we can’t guarantee returns in case of non-trackable services as proof of shipment.
Need Help?
Contact us using our contact form or email us at hello@pawkitty.com for questions related to refunds and returns.
