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Common queries answered

Frequently asked Questions

We offer a 30-day return policy for all our products. If you’re not satisfied with your purchase for any reason, you can return it for a refund or exchange. We aim to make this process as hassle-free as possible to ensure your satisfaction. You can view the full Return Policy here.

We offer reliable and efficient shipping services. Once your order is placed, it will be processed within 1-2 business days. Shipping times may vary depending on your location. You can track your order using the provided tracking information. It usually takes 7-10 business days for most products to deliver. Some orders can take up to 30 business due to varying factors. You can view the full Shipping Policy here.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Union Pay, JCB, Venmo, Affirm Pay Later, Klarna Pay Later. You can view our payment policy here.

You can track your order status by going to My account > Orders

Our products are constructed using high-quality materials such as reinforced natural wood, robust metals, and non-toxic fabrics. These materials are carefully selected to withstand the playful antics and sharp claws of cats, ensuring that each product remains safe and sturdy over time.

We provide detailed descriptions and high-resolution images for each product on our website. Additionally, customer reviews and ratings are available to give you insights from other cat owners. We also offer a satisfaction guarantee—if the quality doesn’t meet your expectations, we’re here to help with returns or exchanges.

PawKitty has been dedicated to creating innovative and safe cat products. We prioritize transparency and customer feedback, continuously improving based on your experiences and needs. Our active community and positive testimonials are a testament to our commitment and reliability.

Safety is our top priority. All PawKitty products undergo rigorous testing to ensure they meet strict safety standards. Our toys and furniture are free from small parts, harmful chemicals, and sharp edges to keep your feline friends healthy and happy.

Consider your cat’s behavior, size, and preferences. We offer a variety of products, from interactive toys to cozy resting places. Each product page includes detailed information about its purpose and best use to help you make an informed decision that your cat will love.

PawKitty is committed to the wellbeing of all cats. A portion of our profits is donated to various cat shelters and animal welfare organizations each year. By choosing our products, you’re not just providing for your pet—you’re also helping cats in need. Read more here.

Absolutely! Our products are designed to cater to cats of all ages. For kittens, we offer more playful and stimulating options, while our senior-friendly designs focus on accessibility and comfort to support older cats.

Maintenance varies by product, but generally, our items are designed to be low-maintenance and easy to clean. We provide specific cleaning instructions on our website and with the product packaging to help you keep your PawKitty products in the best condition.

You can email us at hello@pawkitty.com or go to our contact page and fill out the contact form.

Get in touch with us

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We're here to assist you with any questions, concerns, or feedback you may have. Reach out to us using the contact information below:

Email: hello@pawkitty.com

Address:
Dhamsells LLC
680 S Cache St, Unit 100-10400,
Jackson, WY 83001,
USA

Feel free to contact us via email for inquiries related to our products, orders, or any other assistance you may need. You can also reach out to us using the form above.

Our customer support team is dedicated to providing you with prompt and helpful assistance. We look forward to hearing from you!

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