Shipping Policy

Last updated: January 23, 2026

We know you’re excited for your cat’s new gear to arrive. This page explains exactly how shipping works, what to expect along the way, and how we help if something doesn’t go as planned.

Delivery Timeframes

Estimated delivery: 7–12 business days

Most orders arrive within this timeframe. Delivery times may vary slightly depending on fulfillment location, carrier processing, and external factors.

Business days exclude weekends and public holidays.

Where Orders Ship From

To ensure availability and efficient delivery, orders are fulfilled from our network of U.S. and international warehouses, depending on inventory availability and logistics considerations at the time of purchase.

This approach allows us to maintain product quality and fulfill orders as efficiently as possible.

Order Processing

• Orders are typically processed within 24–48 business hours
• Processing time is separate from delivery time
• Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details

Orders containing multiple items may ship separately from different fulfillment locations and arrive at different times. Each shipment will include its own tracking information.

Tracking Your Order

All orders include tracked and insured delivery.

Tracking information is provided once your order enters transit. Depending on the fulfillment location and carrier, tracking updates may appear intermittently as the package moves through the delivery process. This is normal and does not indicate a problem with your shipment.

Transit & Delivery Stages

Some shipments—particularly those dispatched from international fulfillment facilities—may move through multiple transit stages before final delivery.

Tracking will update automatically as the shipment progresses and is handed over to the local delivery partner.

Not all orders follow the same transit path.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

• Orders are shipped to the address provided by the customer
• PawKitty cannot be responsible for delays, delivery issues, or losses resulting from incorrect or incomplete address details

If you notice an error shortly after placing your order, contact us as soon as possible and we’ll do our best to assist before dispatch.

Customs Processing & Delays

In some cases, international shipments may be subject to customs processing, which can occasionally extend delivery time.

Customs delays are outside the control of PawKitty and the carrier, but we monitor shipments closely and are happy to assist if your order appears to be held longer than expected.

Peak Periods & External Events

Delivery times may vary slightly during peak periods, holidays, or due to external events such as severe weather, transportation disruptions, or other circumstances beyond carrier or merchant control.

These situations are uncommon, but when they occur, we work to keep customers informed and supported.

Delivery Confirmation

An order is considered delivered once the carrier’s tracking confirms delivery to the shipping address provided at checkout.

If you experience an issue after delivery confirmation, please contact our support team so we can review the situation with you.

If your package arrives with visible damage to the outer packaging, we recommend taking photos before opening and documenting the condition of the contents. This helps us resolve any issues quickly if the product inside has been affected. Please refer to our Refunds & Returns Policy for next steps.

Lost or Delayed Orders (30-Day Resolution Window)

If your order has not been delivered within 30 days of dispatch, please contact our support team.

We will investigate the shipment and, where appropriate, arrange a replacement or an alternative resolution.

This timeframe allows sufficient time for carrier processing, customs handling, and delivery completion before determining next steps.

Questions or Support

If you have any questions about shipping or your order status, our support team is here to help.

📧 Email: hello@pawkitty.com
⏱ Response time: Within 24–48 business hours

Our Commitment

Clear timelines, tracked delivery, and responsive support are part of the PawKitty experience. From checkout to your cat’s first unboxing moment — we’ve got it covered.