Last updated: January 23, 2026
This Safety & Disclaimer Policy provides important safety guidance for using PawKitty products — for you, your household, and your cat. It’s designed to help ensure safe, intended use while clearly outlining responsibility and limitations.
By using our products, you agree to follow the guidance below and the terms referenced across our policies.
General Safety Guidance
PawKitty products are designed for normal, intended consumer use only. Customers are responsible for using products safely, appropriately, and in accordance with any instructions or guidance provided with the product or on the product page.
Always inspect products upon receipt and discontinue use if a product appears damaged, unstable, or unsafe.
Intended Use Only
Products must be used only for their intended purpose.
Examples:
- A cat scratching post is intended to be used as a scratching post and not as a shelf, step stool, or weight-bearing surface.
Using a product outside its intended purpose may result in injury or damage and may void warranty coverage.
Weight, Load & Use Limitations
Many products have practical limits related to weight, load, surface conditions, or method of use.
Exceeding reasonable or stated limits, using products on unsuitable surfaces, or applying force beyond normal consumer use may result in damage or injury and is not covered under warranty or liability protections.
Assembly & Installation Responsibility
Where assembly or installation is required:
- Customers are responsible for proper assembly and setup
- Instructions and guidance must be followed carefully
- Improper assembly, modification, or installation may create safety risks and void coverage
If you are unsure about assembly or setup, discontinue use and contact support for clarification.
Environmental & External Conditions
Product safety and performance may be affected by environmental factors, including but not limited to:
- Moisture or water exposure
- Excessive heat or direct sunlight
- Uneven, unstable, or inappropriate surfaces
- Outdoor use when a product is intended for indoor environments
Damage or failure resulting from such conditions is not considered a defect.
Pet Safety
PawKitty products are designed for use by cats under owner supervision. Customers are responsible for ensuring products are suitable for their pet’s size, temperament, and behavior.
General pet safety guidance:
- Supervise your cat during initial use of any new product
- Inspect products regularly for signs of wear, loose parts, or damage — and discontinue use if found
- Remove and replace products that have been chewed through, torn, or structurally compromised
- Small parts, attachments, or loose materials may pose choking or ingestion risks — monitor accordingly
- Not all products are suitable for all cats — consider your cat’s size, age, and play style before use
If your cat shows signs of distress, discomfort, or unusual behavior during or after product use, discontinue use immediately and consult a veterinarian if needed.
No Veterinary, Medical, or Professional Advice
PawKitty products are consumer goods and are not intended to provide veterinary, medical, therapeutic, or professional advice.
Any enrichment, behavioral, or wellness benefits described are general in nature and do not replace professional guidance. Individual experiences may vary.
Personal Responsibility & Supervision
Use of PawKitty products is at the customer’s discretion and responsibility.
Adult supervision is recommended where appropriate. Products should not be used in a manner that creates unnecessary risk to yourself, others, or your pets.
Use by Minors
PawKitty products are intended for purchase by individuals 18 years of age or older.
Some products may contain small parts, attachments, or materials that could pose a risk to young children. Adult supervision is recommended when children interact with cat products in the home.
Relationship to Warranty & Other Policies
Misuse, modification, improper setup, or failure to follow safety guidance may:
- Void warranty coverage
- Limit eligibility for returns or replacements
- Restrict available remedies
This policy should be read in conjunction with our Warranty & Product Use Policy, Refunds & Returns Policy, Shipping Policy, and Terms & Conditions.
Limitation of Responsibility
To the fullest extent permitted by law, PawKitty is not responsible for injury, damage, or loss resulting from improper use, misuse, modification, or failure to follow safety guidance.
Contact Us
If you have questions about safe use or product guidance, please contact us before use:
📧 Email: hello@pawkitty.com
⏱ Response time: Within 24–48 business hours
