At PawKitty, we strive to provide you with reliable and efficient shipping services to ensure your orders reach you in a timely manner. Please read our shipping policy carefully to understand how we process and deliver your orders.
Processing Time:
- Once you place an order with PawKitty, our team works diligently to process it promptly. Orders are typically processed within 1-2 business days, excluding weekends and holidays.
Shipping Methods:
- We partner with reputable shipping carriers to deliver your orders safely and efficiently. The shipping method used may vary based on the destination, size, and weight of the package.
Shipping Times:
- Shipping times may vary depending on your location and the shipping method selected. While we strive to deliver your orders as quickly as possible, please note that transit times may be affected by factors beyond our control, such as weather conditions and carrier delays.
- For domestic orders within the United States, standard shipping usually takes 3-7 business days for delivery, if the product is available at our USA fulfillment centres.
- International orders may take longer to arrive, with shipping times ranging from 7-21 business days, depending on the destination and customs clearance process.
- Our products ship from 3 locations: USA, China and Australia. Products shipping from China and Australia follow our International order timeframes.
Tracking Your Order:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimate its arrival date.
Shipping Fees:
- Shipping fees are calculated based on the weight and dimensions of your order, as well as the selected shipping method and destination. The shipping cost will be displayed at checkout before you complete your purchase.
Free Shipping:
- We may offer free shipping promotions from time to time, which will be clearly indicated on our website. Free shipping applies to eligible orders that meet the specified criteria, such as order value or product category.
Customs and Duties:
- For international orders, please note that customs duties, taxes, and import fees may apply upon delivery. These charges are determined by the customs authorities in the destination country and are the responsibility of the recipient.
Order Delays:
- While we make every effort to ensure timely delivery of your orders, please understand that unforeseen circumstances may occasionally cause delays. If your order is delayed for any reason, we will notify you promptly and provide updates on the estimated delivery time. Any orders that do not deliver within 30 calendar days will be refunded. Please wait 30 days to initiate the refund request.
Contact Us:
- If you have any questions or concerns about our shipping policy or need assistance with your order, please don’t hesitate to contact our customer support team. We’re here to help! You can get in touch with us using our contact form or email us at hello@pawkitty-com
