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Cancellation Policy

At PawKitty, we understand that circumstances may change, and you may need to cancel your order. Please read our cancellation policy carefully to understand the conditions and procedures for cancelling your order.

Order Cancellation:

  • You may cancel your order within 24 hours of placing it. After this timeframe, your order may have already been processed and shipped, and cancellation may not be possible.

Cancellation Procedure:

  • To cancel your order, please contact our customer support team as soon as possible. You can reach us via email at hello@pawkitty.com.
  • Please provide your order number and the reason for cancellation when contacting us. Our team will assist you in cancelling your order and processing any applicable refunds.

Refund Policy:

  • If you cancel your order within the specified timeframe and it has not yet been processed or shipped, we will issue a full refund to your original payment method.
  • If your order has already been processed or shipped at the time of cancellation, you may still be eligible for a refund, but return shipping fees may apply. Please refer to our Return Policy for more information.

Exceptions:

  • Some products may be ineligible for cancellation or return due to their nature or customization. These products will be clearly marked as non-cancellable or non-returnable at the time of purchase.

Contact Us:

  • If you have any questions or concerns about our cancellation policy or need assistance with cancelling your order, please don’t hesitate to contact our customer support team. We’re here to help make your shopping experience as smooth as possible! You can reach us using our contact form or via email at hello@pawkitty.com.
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