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Customer Service Policy

At PawKitty, we are committed to providing exceptional customer service and support to ensure a positive shopping experience for our customers. Please read our customer service policy carefully to understand our commitment to assisting you with any inquiries, concerns, or issues you may have.

Prompt Response:

  • Our customer support team is here to assist you promptly with any questions or concerns you may have. We strive to respond to all customer inquiries within 24 hours, excluding weekends and holidays.

Contact Options:

  • You can reach our customer support team via email, phone, or live chat during our business hours. Our contact information is as follows:
  • Using our contact page.
  • Email: hello@pawkitty.com
  • Live Chat: Available on our website during business hours

Friendly and Knowledgeable Staff:

  • Our customer support team consists of friendly and knowledgeable staff who are dedicated to helping you with any questions or issues you may encounter. Whether you need assistance with product inquiries, order tracking, or returns, we are here to help!

Problem Resolution:

  • If you encounter any issues with your order or shopping experience, please don’t hesitate to contact us. We will work diligently to resolve any problems and ensure your satisfaction. Our goal is to turn every negative experience into a positive one.

Feedback Welcome:

  • We value your feedback and use it to continuously improve our products and services. If you have any suggestions, comments, or feedback about your experience with PawKitty, please feel free to share them with us. Your input helps us serve you better.

Privacy and Confidentiality:

  • Your privacy and confidentiality are important to us. Any personal information you provide to us will be handled with the utmost care and will not be shared with third parties without your consent. Please refer to our Privacy Policy for more information.

Contact Us:

  • If you have any questions, concerns, or require assistance with your order, please don’t hesitate to contact our customer support team. We’re here to help make your shopping experience with PawKitty enjoyable and hassle-free! You can contact us using our contact form or by email at hello@pawkitty.com
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